Shipping & Returns
Order processing requires 1-3 Business Days PLUS shipping time based on the shipping method you choose. Signature required for all items.
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call us or email us. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Usually it takes an estimated 3-4 days for your order to arrive. Please also note that due to the popularity of our offers, at times it can take an estimated 1-6 weeks for your order to arrive due to restocking of items.(In such cases you will be notified)
Frequently Asked Questions
Is my shipment secured?
Yes, all King Johnny shipments are insured for their full value during transit.
Is your website secured?
Yes, we have multiple layers of security to ensure your personal information and payment details are never compromised.
Can I return a custom piece of jewelry?
No, all custom items are a final sale and cannot be returned.
Is the jewelry real gold and real diamonds?
Yes!! Everything is REAL!! NOTHING is gold plated or fake!!!
Does Johnnys do Layaway?
Yes we do. For layaway options, please call us.
Is Johnny's anauthorized dealer of Rolex?
No, we are not an authorized dealer of any watch brands. Watches from King Johnnys come with a 1 year warranty, and no manufacturers warranty.
Are there fees, duties, or taxes Internationally on my order?
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.
How often do you update your inventory?
We update our inventory everyday.